Terms and Conditions
Last updated: 9 June 2026
Welcome to Lee’s Holistic Care. These Terms and Conditions apply to your use of our website and to any purchases made through leesholisticcare.co.za.
By using this website or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use the website or place an order.
1. About us
Lee’s Holistic Care is an online store offering natural and holistic care products in South Africa.
For enquiries, please contact us at:
Email: info@leesholisticcare.co.za
2. Use of the website
You agree to use this website lawfully and responsibly.
You may not use this website to:
- Commit fraud or any unlawful activity
- Interfere with the website’s security or functionality
- Upload or transmit harmful code, malware, or spam
- Attempt to access areas of the website or systems that you are not authorised to access
- Misrepresent your identity or provide false information when placing an order
We reserve the right to restrict or block access to the website if we reasonably believe the website is being misused.
3. Product information
We aim to display product information, descriptions, images, prices, and availability as accurately as possible.
However, product images may differ slightly from the actual product due to packaging updates, screen settings, photography, or supplier changes.
Product descriptions are provided for general information and should not be treated as medical advice.
4. Wellness and health disclaimer
Products sold by Lee’s Holistic Care are intended for general wellness and personal care use.
The information on this website is not intended to diagnose, treat, cure, or prevent any disease or medical condition. It should not replace professional medical advice, diagnosis, or treatment.
If you are pregnant, breastfeeding, taking medication, have allergies, have a medical condition, or are unsure whether a product is suitable for you, please consult a qualified healthcare professional before using the product.
You are responsible for reading product labels, ingredients, usage instructions, and warnings before use.
5. Orders
When you place an order through the website, you agree that all information provided is accurate, complete, and up to date.
After placing an order, you may receive an order confirmation by email. This confirms that your order has been received, but it does not guarantee acceptance of the order.
We reserve the right to cancel or refuse an order if:
- A product is out of stock
- Payment is not received or cannot be verified
- There is an error in the product price or description
- Delivery information is incomplete or incorrect
- We suspect fraud or misuse of the website
- We are unable to fulfil the order for reasons beyond our control
If we cancel an order after payment has been received, we will arrange a refund where applicable.
6. Pricing
All prices are displayed in South African Rand unless otherwise stated.
Lee’s Holistic Care is currently not VAT registered. This means VAT is not added to prices and VAT invoices will not be issued.
Prices may change at any time without prior notice. The price charged will be the price displayed at the time your order is placed, unless there is an obvious error.
Delivery fees are calculated separately during checkout and will be added to the order total before payment.
7. Payment
Payments are processed securely through Payfast or any other payment provider made available on the website.
We do not store your full card details on our website.
Your order will only be processed once payment has been successfully received or confirmed.
If payment fails, is declined, or is reversed, we may cancel the order.
8. Delivery
We deliver orders within South Africa using The Courier Guy and/or other delivery service providers.
Delivery fees and available delivery options will be shown during checkout, where available.
Delivery times are estimates and may vary depending on:
- Courier availability
- Delivery address
- Public holidays
- Weekends
- Weather conditions
- Stock availability
- Incorrect or incomplete delivery information
- Circumstances outside our control
You are responsible for providing a complete and accurate delivery address and contact number.
If a delivery fails because the information provided was incorrect or because no one was available to receive the parcel, additional delivery charges may apply.
Risk in the products passes to you once the order has been delivered to the address provided.
9. Stock availability
Products are subject to availability.
If a product becomes unavailable after you place an order, we will contact you to arrange one of the following:
- A replacement product
- A delay until stock becomes available
- A refund for the unavailable product
- Cancellation of the order, where applicable
10. Returns and cancellations
If you are not satisfied with your order, please contact us at info@leesholisticcare.co.za as soon as possible.
Due to the nature of personal care, wellness, and consumable products, returned products must be unused, unopened, sealed, and in their original packaging, unless the product is defective, damaged, or incorrectly supplied.
You may be required to provide proof of purchase and photographs of the product or packaging.
11. Cooling-off period for online purchases
Where applicable under South African e-commerce law, you may have the right to cancel an online purchase within seven days after receiving the goods.
Returned goods must be unused, unopened, and in their original condition and packaging.
You may be responsible for the direct cost of returning the goods unless the product was defective, damaged, or incorrectly supplied.
Once the returned goods have been received and inspected, we will process any refund that is due.
12. Damaged, defective, or incorrect products
If you receive a damaged, defective, or incorrect product, please contact us within seven days of receiving your order.
Please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging
- Your contact details
If the product is confirmed to be damaged, defective, or incorrectly supplied, we may offer a replacement, refund, or store credit, depending on the situation and product availability.
13. Refunds
Approved refunds will be processed using the original payment method where possible.
Refund processing times may depend on the payment provider or bank.
Delivery fees may not be refundable unless the return is due to an error on our part, or the product is defective, damaged, or incorrectly supplied.
14. Product use and responsibility
You agree to use all products according to the instructions, warnings, and recommended usage guidelines provided.
Lee’s Holistic Care will not be responsible for harm, loss, or damage caused by:
- Incorrect use of a product
- Failure to follow product instructions
- Allergic reactions or sensitivities
- Use of a product despite known allergies or medical concerns
- Combining products with medication or treatment without professional advice
- Use of products after the expiry date
15. Promotions and discount codes
Promotions, discounts, and coupon codes may be subject to specific terms, expiry dates, stock availability, or minimum order values.
We reserve the right to change, suspend, or cancel promotions at any time.
Discounts cannot be exchanged for cash and may not be applied retrospectively to orders already placed.
16. Intellectual property
All website content, including text, images, graphics, logos, product descriptions, layout, and design elements, belongs to Lee’s Holistic Care or its content providers, unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use any website content without written permission.
17. Third-party services
This website may use third-party services, including payment gateways, courier providers, hosting providers, analytics tools, and other technical service providers.
These third parties may have their own terms and privacy policies.
Lee’s Holistic Care is not responsible for third-party websites, platforms, delays, errors, or service interruptions outside our reasonable control.
18. Privacy
Your personal information is handled according to our Privacy Policy.
By using the website or placing an order, you agree that we may collect and process your personal information as described in our Privacy Policy.
19. Limitation of liability
To the fullest extent permitted by law, Lee’s Holistic Care will not be liable for indirect, incidental, special, or consequential loss arising from your use of the website, products, delivery services, or third-party services.
Nothing in these Terms and Conditions excludes or limits any rights you may have under applicable consumer protection laws.
20. Website availability
We aim to keep the website available and working correctly, but we do not guarantee uninterrupted access.
The website may be unavailable from time to time due to maintenance, updates, technical issues, hosting problems, security issues, or circumstances beyond our control.
21. Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time.
The latest version will be published on this page with the updated date.
By continuing to use the website after changes are published, you agree to the updated Terms and Conditions.
22. Governing law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes relating to these Terms and Conditions, the website, or purchases made through the website will be handled according to South African law.
23. Contact us
For questions about these Terms and Conditions, orders, returns, or product enquiries, please contact:
Lee’s Holistic Care
Email: info@leesholisticcare.co.za