Privacy Policy
Last updated: 9 June 2026
Lee’s Holistic Care respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.
This policy applies to the website leesholisticcare.co.za.
1. Who we are
Lee’s Holistic Care is an online store offering natural and holistic care products in South Africa.
For privacy-related questions, you can contact us at:
Email: info@leesholisticcare.co.za
2. What personal information we collect
When you use our website, place an order, or contact us, we may collect the following personal information:
- Name and surname
- Email address
- Contact number
- Billing address
- Delivery address
- Order details
- Payment confirmation details
- Any information you send to us through contact forms, email, or customer support messages
- Website usage information, such as cookies, browser type, device information, and pages visited
We do not intentionally collect unnecessary personal information.
3. How we use your information
We use your personal information to:
- Process and manage your orders
- Arrange delivery of your order
- Communicate with you about your order
- Respond to enquiries or support requests
- Process payments securely
- Maintain website security
- Improve our website and customer experience
- Keep records required for business, accounting, tax, or legal purposes
- Send marketing communication only where permitted or where you have opted in
4. Payments
Payments on our website are processed through Payfast.
When you make payment, Payfast may collect and process your payment information securely. Lee’s Holistic Care does not store your full card details on the website. We may receive payment confirmation information so that we can process your order.
Please refer to Payfast’s own privacy policy for more information on how Payfast handles payment-related personal information.
5. Deliveries
We use The Courier Guy and/or other delivery service providers to deliver orders.
To complete delivery, we may share the necessary delivery information with the courier, including your name, delivery address, contact number, and order delivery details.
The courier may process your information according to its own privacy and POPIA policies.
6. Cookies and website tracking
Our website may use cookies and similar technologies to:
- Keep the shopping cart working correctly
- Remember website preferences
- Improve website performance
- Help us understand how visitors use the website
- Support security and fraud prevention
You can disable cookies in your browser settings, but some parts of the website, including checkout and cart functions, may not work correctly without them.
7. Sharing of personal information
We do not sell your personal information.
We may share your information only where necessary with:
- Payment providers
- Courier and delivery providers
- Website hosting and technical service providers
- Email or communication service providers
- Professional advisors, where required
- Authorities, regulators, or legal parties where required by law
We only share information that is necessary for the relevant purpose.
8. How we protect your information
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These steps may include secure website hosting, password-protected systems, limited access to customer information, and the use of secure third-party payment providers.
Although we take reasonable precautions, no website or online service can guarantee complete security.
9. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal, accounting, tax, and record-keeping requirements.
When personal information is no longer required, we will delete, anonymise, or securely store it where appropriate.
10. Your rights
You have the right to:
- Ask what personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information where legally allowed
- Object to certain processing of your information
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been handled unlawfully
To make a request, please contact us at:
Email: info@leesholisticcare.co.za
11. Children’s privacy
Our website and products are not intended to collect personal information directly from children without the involvement or consent of a parent or legal guardian.
If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete or correct that information.
12. Marketing communication
We may send marketing communication only where permitted by law or where you have opted in.
You may unsubscribe from marketing communication at any time by using the unsubscribe option provided or by contacting us directly.
13. Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.
Please review the privacy policies of any third-party websites you visit.
14. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.
Continued use of the website after changes are published means that you accept the updated Privacy Policy.
15. Contact us
For privacy questions, access requests, or corrections to your personal information, please contact:
Lee’s Holistic Care
Email: info@leesholisticcare.co.za